There is a difference between listening with the ears and Listening with the Heart. Listening with the ears (which we will call listening with a lowercase "l") is hearing something, a sound or words that you can attempt to understand to solve something or do something or just to hear something. But Listening with a capital "L" leads one to Stillness, what cannot be heard with the ears and cannot be understood with the mind. And you have to Listen capital "L" to hear the Heart (again another capital which represents the Stillness, not the heart of the body, but what you are in).
This may seem complicated or confusing at first, how can you Listen for something you cannot hear. But take your time with this and see if it can begin to lead you to where you are being pointed. The calm Still center of All.